At Amirah Journeys, we are committed to ensuring your satisfaction with our products. This Returns & Refund Policy outlines the process for returning items and requesting refunds. Please read carefully before making a purchase.
Eligibility for Returns
- Returns are accepted only for items that are defective, damaged, or incorrect.
- Items must be in their original condition and packaging.
- Returns must be initiated within 7 days of receiving the product.
Non-Returnable Items
- Products damaged due to misuse or accidental damage are not eligible for returns.
- Items without original packaging or missing components cannot be accepted.
Return Process
- Contact us at [email protected] within 7 days of delivery, providing your order number and reason for return.
- Our team will review your request and provide instructions for returning the product.
- Please ship the product securely to the address provided by our team.
Refunds
- Once your return is received and inspected, we will notify you regarding the approval or rejection of your refund.
- As we operate solely on Cash on Delivery, monetary refunds will be processed at our discretion and communicated individually.
Damaged or Incorrect Items
- If you receive a damaged or incorrect item, please contact us immediately at [email protected] with photographs of the product and packaging.
- We will arrange a replacement or refund at no additional cost.
Shipping Costs for Returns
- Return shipping costs will be covered by Amirah Journeys only in cases of defective, damaged, or incorrect items.
- For all other returns, customers are responsible for return shipping.
Contact Us
For questions, assistance, or to initiate a return, please email us at [email protected]